Refund policy

We will fulfil your Order and make delivery thereof via our nominated third-party courier as soon as reasonably possible after the placement of an Order (which in most cases is the next day ), but in any event no later than 30 (thirty) days thereafter.

If we are unable to deliver the Goods to you within the aforesaid period, then we will notify you accordingly and you may then, within 7 (seven) days after receiving such notification, elect whether or not to cancel the Order or not via the functionality made available on our Website . If you notify us of your election to cancel the Order, then we will refund you the amount paid in respect thereof within 30 (thirty) days after receipt of your notification. For clarity, the foregoing will not apply where delivery is delayed as a result of the information provided by you in your Order being incorrect or you being unable to take receipt of the Goods.

In the unlikely event of any Goods purchased from us via the Website being
delivered to you with a defect, we are to be notified of such defect within 48 hours of the goods being delivered to you. You may return Goods that turn out to have a manufacturing defect to us within 6 weeks of the delivery date and if we agree that the item has a manufacturing defect, we shall at our election, either replace the item or refund the purchase price. We will notify you of our election without undue delay and in the case of a refund, process the relevant payment within 30 (thirty) calendar days.

Purchasing the wrong size of any item, or any defect which results from your fault or neglect, will not be deemed to constitute a defect. If you choose to replace a defective item and, upon receiving the replacement, decide that you do not like it or that it is too big, both the return courier cost and the delivery cost of the replacement item will be for your own account.

If you do not love your purchase, you may return your jewellery in its original, unused condition, including all original packaging and boxes, within 7 days of purchase for an exchange or store credit.

Please note that we do not offer refunds unless the item is faulty or has been damaged by the supplier.

For hygiene reasons, earrings intended for pierced ears cannot be returned or exchanged unless they are faulty.

All return and delivery courier costs are the responsibility of the customer. This includes the cost of sending the replacement item to you and the cost of returning the original item.

Please notify us before returning any jewellery. We will provide you with the necessary return instructions.

If your original order qualified for free courier delivery, the courier cost of that delivery will be deducted from your store credit when the item is returned.

The following Goods are not eligible for a return as non-defective Goods:

• Jewelry for piercings (i.e. earrings);
• Gift cards or vouchers;
• Goods that have been personalised for you or made to your specifications;
• Goods that have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property;
• Goods that, by reason of their nature, cannot be returned; or
• Any other Goods excluded from return by virtue of section 42(2) of the ECT Act.