Delivery & Returns Delivery & Returns – Silvertree Jewelry

Delivery & Returns


South Africa only.

Delivery -- R110

Free delivery for purchases above R1000 

We will fulfil your Order and make delivery thereof via our nominated third-party courier as soon as reasonably possible after the placement of an Order (which in most cases is the next day ), but in any event no later than 30 (thirty) days thereafter.
If we are unable to deliver the Goods to you within the aforesaid period, then we will notify you accordingly and you may then, within 7 (seven) days after receiving such notification, elect whether or not to cancel the Order or not via the functionality made available on our Website . If you notify us of your election to cancel the Order, then we will refund you the amount paid in respect thereof within 30 (thirty) days after receipt of your notification. For clarity, the foregoing will not apply where delivery is delayed as a result of the information provided by you in your Order being incorrect or you being unable to take receipt of the Goods.

Returns, exchanges and refunds

Defective Goods

In the unlikely event of any Goods purchased from us via the Website being
delivered to you with a defect, we are to be notified of such defect within 48 hours of the goods being delivered to you. You may return Goods that turn out to have a manufacturing defect to us within 6 months of the delivery date and if we agree that the item has a manufacturing defect, we shall at our election, either replace the item or refund the purchase price. We will notify you of our election without undue delay and in the case of a refund, process the relevant payment within 30 (thirty) calendar days.
Purchasing the wrong size of any item, or any defect which results from your fault or neglect, will not be deemed to constitute a defect.

Non-defective Goods

You may cancel any Order within 10 (ten) days of delivery thereof. You will receive a full refund within 30 (thirty) days of the date of cancellation (i.e. your cancellation in such circumstances will entitle you to a refund only and not to
replacement items), subject thereto that you have promptly returned the relevant Goods to us at your cost, we have received and inspected it and found it to be in exactly the same condition as we have sent it to you.
If the Goods are not in exactly the same condition as we sent it to you (e.g. tags attached,), you will not qualify for a refund.
We shall be entitled to subtract from the value of any refund for non-defective Goods the direct cost incurred by us in the returning of the relevant Goods, such as the cost of repackaging in the event that the packaging has been torn or otherwise damaged.
The following Goods are not eligible for a return as non-defective Goods:
  • Jewelry for piercings (i.e. earrings);
  • Gift cards or vouchers;
  • Goods that have been personalised for you or made to your specifications;
  • Goods that have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property;
  • Goods that, by reason of their nature, cannot be returned; or
  • Any other Goods excluded from return by virtue of section 42(2) of the ECT Act.